Privacy Policy

Privacy Policy

Essencie values the privacy of its customers and visitors and is committed to protecting the personal data we collect. This Privacy Policy explains how we collect, use, store, and protect your data, as well as your rights regarding your information. By using our website and services, you fully agree to the terms below.

1. What information we collect

Depending on how you interact with our website, we may collect the following information:

Account and Contact Data: Full name, shipping and billing address, telephone number, and email address.

Payment Data: Credit/debit card information (processed by secure third-party payment service providers), bank transfer details, or other payment-related information.

Browser Data: IP address, browser type, operating system, pages visited, time spent on pages, and referrer information.

Communication: Messages to our customer service, emails exchanged, and chat interactions.

2. How we use your data

The collected information may be used to:

  • Process and ship your orders.

  • Issue invoices and comply with legal obligations.

  • Contact you to confirm information or clarify inquiries.

  • Send order status notifications and shipping updates.

  • Send promotions, discounts, and news (if you have consented).

  • Improve the user experience on our website.

3. Sharing your data

We only share your data when necessary for service delivery or as required by law, especially with:

  • Shipping and logistics partners for order delivery.

  • Payment service providers for transaction processing.

  • Public authorities upon formal and lawful request.

Essencie does not sell, rent, or trade its customers' personal data.

4. Storage and Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Sensitive information is transmitted using SSL encryption and stored on secure servers.

5. Cookies and similar technologies

We use cookies to facilitate navigation, analyze performance, and personalize your experience. You can disable cookies in your browser settings; however, this may affect the functionality of the website.

6. Your Rights

In accordance with UK GDPR and the Data Protection Act 2018, you have the right to:

  • Request confirmation as to whether we process your personal data.

  • Access your personal data and have it corrected or updated.

  • Request the deletion or anonymization of your data, where applicable.

  • Withdraw any consent given for data processing at any time, if the processing is based on your consent.

Requests can be sent to kontakt@essencie.de. We will respond within 48 business days.

7. Retention Period

We store your data only for as long as necessary for the purposes for which it was collected or as required by law. After this period, the data will be deleted or anonymized.

8. Links to Third Parties

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites. We recommend reading the privacy policies of all websites you visit.

9. Changes to this Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational necessities. The version published on this page at the time of your use is authoritative.