Shipping Policy

Shipping Policy – Essencie

Last updated: February 20, 2026

Essencie operates exclusively as an e-commerce (online shop) and ships both nationally and internationally. By placing an order, the customer declares that they have read and agree to the following terms and conditions.

1. Order Processing

Processing only begins after confirmation of payment receipt. Internal processing can take up to 3 business days. Orders received on weekends or holidays will be processed on the next business day.

2. Tracking

After shipment, the customer will receive a tracking number via email. It can take up to 3 business days for the tracking information to become visible in the shipping provider's system.

The customer is responsible for monitoring the tracking and being available at the specified delivery address.

3. Delivery Time

The delivery times displayed at checkout are estimates. The maximum delivery time is up to 28 business days.

Delays due to customs clearance, strikes, blockades, weather conditions, or force majeure do not constitute a breach of contract.

4. Proof of Delivery

Delivery is considered complete once the shipping status in the shipping provider's system shows "Delivered."

Acceptance by third parties (caretaker, neighbor, family member) is considered a valid delivery.

It is the customer's responsibility to provide a correct and complete address.

5. Delivery Attempts and Reshipment

If an order is returned due to recipient absence, refusal of acceptance, or an incorrect address, the customer bears the costs for reshipment.

6. Complaints for Non-Delivery

Complaints will only be accepted after the maximum delivery time has elapsed.

Contact: kontakt@essencie.de
Response Time: up to 48 business hours

Before a final resolution, a formal inquiry will be initiated with the shipping provider.

7. Costs and Fees

Shipping costs are calculated based on the destination and order volume/weight.

Customs duties or local taxes are borne by the customer, unless otherwise required by law.

8. Changes and Cancellations

Orders that have already been processed or shipped cannot be changed or canceled.

Returns are subject to the terms of the return and refund policy.

9. Limitation of Liability

Essencie is not liable for:

  • Damages caused by the shipping provider

  • Delays due to external factors

  • Incorrect addresses provided by the customer

10. Contact

Email: kontakt@essencie.de
Online service only – no physical store available.

Order Cancellation

Order processing begins immediately after payment confirmation. Therefore, cancellation after checkout cannot be guaranteed.

If the order is already in transit, the customer must await delivery and follow the return procedure.

Processing Time

All orders are processed within 1 to 3 business days.

Shipping Destinations

We currently deliver within Europe.

Delivery times are estimates and may vary due to external factors such as weather, customs, or shipping carrier delays.

Shipping Carrier and Tracking

We work with reliable shipping carriers. After shipment, the customer receives a tracking number via email.

Shipping Costs

We offer free shipping on all orders (unless otherwise specified at checkout).

Order Issues

In case of delays or loss, please contact: kontakt@essencie.de

If an order is marked as delivered but not received, we recommend checking with neighbors or the shipping carrier first before contacting customer service.

Undelivered Packages

If delivery fails due to incorrect information provided by the customer, the customer bears the costs for reshipment.

Incomplete or Incorrect Addresses

If the address stored in the system is incorrect, we will contact the customer for correction.

The customer has up to 2 business days to respond.

If no response is received, the order will be shipped to the next available address based on the information in the system.

Essencie reserves the right to change this policy at any time.
The version valid at the time of purchase always applies.