Return, Exchange, and Refund Policy – Essencie

Last updated: February 20, 2026

At Essencie, we value transparency and customer satisfaction. By placing an order, you confirm that you have read, understood, and accepted the terms and conditions below.

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1. Exchange and Return Period

Customers can request an exchange or return within 30 calendar days from the date of receipt of the goods.

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2. Acceptance Requirements

• The product must be in perfect condition.

• Original packaging and seals must be intact.

• Clear photos/videos must be provided to prove the product's condition.

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3. Non-Returnable Items

• Products from special offers or clearance sales.

• Personalized or custom-made products.

• Free items and promotional gifts.

• Size discrepancies of up to 3 cm.

• Minor color variations.

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4. Return Shipping Costs

The customer is responsible for return shipping costs, except in cases of confirmed defects.

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5. Return Procedure

Requests must be submitted through the following portal:
essencie.de/return-exchange-and-refund-policy

Processing may take up to 30 days.

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6. Inspection and Approval

Inspection may take up to 15 business days after receipt of the returned product.

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7. Refund Method

Refunds will be issued via the original payment method, with administrative and shipping costs deducted where applicable.

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8. Manufacturing Defects

Must be reported within 7 calendar days of receipt, including photo/video proof.

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9. Size Discrepancies

It is the customer's responsibility to check the size chart before purchasing.

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10. Response Time

Inquiries will be answered within 48 business days.

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11. Amendments

The version of this policy valid at the time of purchase applies.

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Right of Withdrawal

Thank you for shopping at Essencie.

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Return Period

We accept returns and refunds within 3 days of delivery.
After this period, no refunds or exchanges will be possible.

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Order Processing and Cancellations

Orders are processed within 24 hours of payment confirmation.

Cancellations or changes are only possible within 24 hours of purchase.

Once shipped, cancellation is only possible after delivery and according to the regular return procedure.

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Damaged or Incorrect Products

Must be reported within 24 hours of receipt.

Photographic proof is required.

For confirmed defects, Essencie covers shipping costs.

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Return Conditions

• The product must not have been used.

• It must be in its original packaging.

• Proof of purchase is required.

Inquiries should be sent to: kontakt@essencie.de
No item may be returned without prior authorization.

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Shipping Costs

• If returned at the customer's request, the customer bears the shipping costs.

• In case of company error or confirmed defect, Essencie covers the costs.

We recommend shipping with tracking.

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Exchanges

• Request a return for the current item.

• Once approved, place a new order.

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Missing or Incorrect Items

Must be reported within 24 hours of delivery.

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Refunds

Refunds are issued via the original payment method.

Processing time: up to 7 business days.

The bank or card provider may require additional time for processing.

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Return Address

Sun ya ru B6, 3rd Floor
Xiu Feng Gong Ye Cheng
Longgang District
Shenzhen, Guangdong Province
China
Tel: 15639782632

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Essencie reserves the right to refuse returns that do not comply with the current version of the policy.
The version valid at the time of purchase applies.