Terms of Use
Terms of Service
These Terms of Service ("Terms") govern the use of the website and the products and services offered by Essencie. By accessing our website, browsing, or purchasing products, you confirm that you have read, understood, and accepted the terms and conditions set forth below.
1. Definitions
Customer: A natural or legal person who purchases products on the website.
User: Any person who visits the website, even without making a purchase.
Services: All products, features, and content provided by Essencie.
2. Use of the Website
The customer undertakes to provide true, complete, and up-to-date information when placing orders or registering.
The use of false information or third-party data without proper authorization is prohibited.
Essencie reserves the right to refuse or cancel orders if fraud or abusive conduct is suspected.
3. Order Processing and Confirmation
Orders are processed after payment confirmation. The customer receives a tracking number. It may take up to 3 business days for movement to appear in the shipping carrier's system.
The delivery times stated at checkout are estimates and may vary depending on logistics, location, and external factors.
4. Free Gift and Campaign Policy
Free gifts are offered only while supplies last and may be limited to specific campaigns or minimum order values.
The type and value of free gifts may vary without prior notice.
Free gifts have no commercial value and cannot be exchanged or converted into cash.
Essencie reserves the right to replace free gifts with equivalent items at its sole discretion.
Promotions and discounts may be changed or discontinued at any time.
5. Size Deviations
All products with size variants include a size chart available on the website. The customer is responsible for checking the measurements before purchase.
Minor deviations of up to 3 cm are considered acceptable and do not constitute a defect.
Exchanges due to incorrect size selection are only possible upon payment of new shipping costs and, if applicable, additional fees.
6. Expectations and Quality
The photos and descriptions displayed on the website are for illustrative purposes only and may show slight variations in color, texture, or finish due to lighting, device settings, or production batches.
Subjective perceptions of quality do not constitute a defect, provided the product meets the stated technical specifications.
7. Delivery and Proof of Delivery
An order is considered delivered as soon as the shipping carrier registers delivery to the specified address, regardless of who accepts the shipment (caretaker, neighbor, family member, etc.).
Claims for "not received" will only be accepted after the maximum delivery time specified in the shipping policy has expired and after a formal request has been submitted to support.
8. Limitation of Liability
Essencie is not liable for delivery delays or failures caused by third parties, force majeure, or unforeseen events (strikes, blockades, natural disasters, etc.).
We are not liable for indirect damages, lost profits, or losses arising from the use or inability to use the products.
9. Exchanges and Returns
The conditions, deadlines, and procedures for exchanges and returns are governed by the Return and Refund Policy, which is an integral part of these Terms.
10. Changes to the Terms
We may change these Terms at any time. The version published on the website at the time of purchase is decisive.
11. Applicable Law and Jurisdiction
These Terms are governed by Brazilian law. For disputes, unless otherwise required by law, the competent court shall be the court at the registered office of Essencie.
12. Contact
Email: kontakt@essencie.de
Response time: up to 48 business hours
We do not operate a physical store; all customer service is exclusively online.